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Job ObjectiveTo provide exceptional customer service while speedily receiving, pricing, and sorting donations and to generally aid in the smooth operation of a fast-paced retail store. Position reports to Production Supervisor and/or Store Management who evaluates performance annually.
Essential Job Functions
Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
Attend the Donation Drive Thru:
To represent Goodwill by offering the highest level of customer service at all times.
Answer the door promptly as soon as the buzzer rings.
Step outside to politely greet the donor before they get out of their vehicle.
Unload donations for donor and handle them in a professional manner while bringing them inside and as they are set in the appropriate staging area.
Be able to refuse unacceptable items politely.
Keep an accurate tally of Drive Thru customers.
Process donations efficiently by sorting, sizing, hanging, as well as accurately pricing and move merchandise directly to staging areas.
Answer all telephone calls in a professional manner by at least the 3rd ring.
Assist callers if possible.
Empty Donation Box and process all donations.
Direct all other calls to management.
Log truck as requested by management.
Helping customers move large items to their vehicle as needed.
Follow the dress code at all times and wear designated identification as provided.
Maintain Kaizen standards.
Securities and Safety:
Assist in maintaining safety and security of the premises and merchandise.
Assist in seeking to control pilferage and prevent burglary.
Assist in eliminating fire hazards and unsafe conditions.
Assist in conducting emergency drills and instruct workers in fire prevention and safety procedures.
Introduction: My name is Dr. Pierre Goyette, I am a enchanting, powerful, jolly, rich, graceful, colorful, zany person who loves writing and wants to share my knowledge and understanding with you.
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