Allegis Group hiring Onboarding and Administrative Manager (People Management needed) in Budapest, Hungary | LinkedIn (2024)

Role Outline

The Field Support team is responsible for the full contractor lifecycle including on/off-boarding, payroll, and customer support. The Business Support Manager (BSM) is a natural leader who is able to inspire others and drive results. The BSM oversees and ensures operational compliance to policies and procedures, maintains day to day management of, and provides development to, the Business Support Team (Onboarding Administrators and Time & Expense Associates).

Serving as the primary point of contact for the Field within GTAC, the BSM ensures ongoing quality and consistency of service as it relates to our candidates, contract employees, clients, and internal partners.

Core Responsibilities

• Internal Recruiting

Recruit, interview, hire, manage and offboard Field Support personnel for their assigned team

• Conduct internal new hire orientation

Ensure the consistency, quality, and timeliness of new hire onboarding process, including ordering any necessary equipment/technology and ensuring it is ready prior to their start date

• Team Development

Accountable for the training and development of Field Support personnel, managed through regular performance assessments and goal setting

• Drives results through day to day management of team, reviewing performance against targets and the success of, and compliance with operational processes.

• Ensure FSG team’s daily execution of tasks/activities reflect our organizational philosophies

• Evaluate talent and work with individual team members to build development plans, which align to individual and business goals

• Inspire and motivate team to create a high-performance environment

• Set clear performance expectations, ensure compliance and recognize success

• Support ad-hoc duties

Customer Service

• Responsible for the delivery of the highest level of customer service, both internal and external

• Partner with internal leaders and department managers to address escalated issues and/or special projects and ensure timely resolution with appropriate follow up

• Build and maintain effective working relationships within the Client and Leaders to support the team and business objectives

• Support implementation and manage process improvement change across the team

• Provide weekly performance updates

Operational Excellence

• Encourages a culture of accountability and open communication by setting realistic and personal stretch objectives to drive their team to achieve peak productivity

• Manages, coaches and develops their team

• Track and review individual and team performance on a regular basis against targets. Identify areas of improvement and implement updates with training as needed.

• Continuous focus on improving the efficiency of the Team in terms of Staff to Output ratio improvement

• Maintain a high-level overview of key systems and processes

• Acting as SME for the team

• Serve as an escalation point for complex enquiries and act as final point of escalation on issues relating to customer account issues

• Able to quickly analyze and respond to multiple situations, ensuring prompt resolution

• Supports GTAC Manager in creating the department’s strategic objectives and pro-actively communicates and drives the strategic vision with their team

• Continually demonstrates and drives the value proposition of the Field Support team

• Engage with key stakeholders to drive process improvement and efficiency

• Responsible for auditing business critical data

• Special projects as assigned

Skills / Behaviors

• Ability to inspire and drive action

• Excellent leadership and interpersonal skills

• Confident, assertive and resilient

• Excellent written/oral communication

• Thinks and acts with perspective

• Strong problem solving and analytical skills

• Seeks growth and self-improvement through feedback

• Action and detail oriented; able to prioritize while handling multiple tasks

• Works with urgency where required and maintains a high level of customer focus

• Strong decision making ability; is looked to for direction in a crisis

• Strategically plans ways to demonstrate superior customer service

• Builds a network of professional partnerships by seeking out and strengthening relationships both internally and externally

• Ability to initiate action in order to accomplish goals or develop self without explicit instructions

• Ability to tackle complex issues and develop innovative, practical solutions

• Can effectively communicate the rationale for change and orchestrate the pace for change to maintain operating effectiveness

• Thorough knowledge of business policies and relevant human resource practices Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers

• Extended experience of managing a small to medium sized team

• Creates an inclusive work environment that encourages, embraces, values and respects the unique talent, ideas and skills each employee contributes

• Ability to assess direct report performance. Identify areas of improvement and provide coaching/training when required

• Interpret business critical information and understand how this data is used to make decisions and drive action

About Allegis Global Solutions

We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.

As a workplace, we focus on relationships - with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.